Use the On/Off Button when your phone rings to answer.
Thank you for calling in for Sharathon this is [your name]! Can I get your name?
Please use proper capitalization. i.e. John Smith. How you enter it is how they will see it on their receipt.
And just in case we get disconnected. May I have your phone number, area code first?
If they refuse to provide a phone number use all 5s (555-555-5555)
Did you want to make a monthly or single gift today?
A single gift will be charged today. A monthly gift will be charged today, and this same day every month until they contact us and request a change.

If they want to specify an end date, or a specific charge date, please ask for help.
And how much would you like to give today? ... That’s great!
Will this be on your Debit or Credit card today?
Statements are for if they ask if they can mail a check or pay later. Monthly Statements will receive information on how to set up an automatic monthly gift. They will not receive a reminder every month.
Now let me get your payment information starting with...
CARD/ECHECK: What’s your billing address for that account?
STATEMENT: What's your mailing address?
May I have your email address for us to send you your receipt? ... Thank you!
If they refuse to provide an email address leave it blank.
T-SHIRT QUESTION!! Only ask about this if they're making a gift of $30 a month or a single gift of $365 or more on Tuesday 3/19
With your gift you will get a free t-shirt! Can I get your shirt size?
If the request a different shirt size - please indicate that in the comments/prayer requests section

If there are calls waiting, click here to skip to the gift confirmation


So we can celebrate with you and for research purposes, could you provide your birthdate?
If they do not provide a year for their birthdate, please use 1900
Would you like to be part of The River Music Team? It's an email twice a month where you can listen to music samples and give us your opinion.
Do you have any prayer requests, and do you have any stories about how The River has helped you, or brought you hope?
If someone has a particularly urgent or pressing prayer need, you can offer a call back from a Chaplain. Please put "Request Chaplain Call-Back" in the comments.

Gift Confirmation


Alright, [their name] I just want to confirm with you before I submit your donation that you are giving a monthly gift of $0?
Great! I'm going to submit your gift now.
KEEP THEM ON THE LINE UNTIL YOU GET TO THE CONFIRMATION PAGE
You don't need to ask about being anonymous. If they specifically ask to be anonymous or do not want to be mentioned on the radio, check this box.